We begin by defining the scope of the assignment in discussion with our client. This may require a diagnostic study or a brainstorming session with a client team. Defining the approach or methodology that we will adopt is the next step. Our focus will be to use relevant tools and techniques from a vast array and customise our approach to client needs. We do not believe in the "one coat fits all" approach.

Most assignments require a good understanding through evaluation of facts and situations. We believe data integrity and relevance is as important as the sophistication of analysis. This requires considerable checks and cross checks.

Providing the right perspective and insights is what adds value to analysis. Our wide knowledge and experience across a range of industries enables us provide this and has earned us the respect of our clients. We have been considered leaders in the country in several areas of HR. We finally present our findings and thoughts with clarity and absolute independence to various levels of management.

Most of our clients have a continuing relationship with our consultants, which has lasted for several years.

Business metric selection: This stage refers to the ability of vendors and customers to identify business metrics based on process needs and output.

Benchmarking: This stage involves measuring the process's performance as against others and constantly reaching out to higher levels of performance by increasing the benchmarked expectations.

Key Performance Indicator (KPI) selection: This stage refers to identifying the key process areas and quantifying improvement through process improvement metrics and goals.

Investment evaluation: In this stage, we review each of the cost centers and profit centers and assuring of the KPI goals by determining their respective performances.

Business benefit contracting: This is a stage of including all of the above results in a contract.

Financial engineering: This stage is about performance evaluation by evening costs and benefits over the life of the contract.

Business benefit-based services delivery: This is the final stage of implementation.